Terms & Conditions

Terms & Conditions

About Snuggles

The company snugglesshop.shop (Business ID: 0306020819) is based in Gimo, Sweden. Our postal address is 74742, Gimo.
If you wish to contact us, send an email to contact@snugglesshop.shop with your inquiry and contact details, and we will get back to you shortly.

Orders

When you complete your purchase, an order confirmation will be sent to your email address. The confirmation includes all details about your order: products, pricing, billing and shipping address.

If anything is incorrect in the confirmation, you must contact us immediately via contact@snugglesshop.shop.

Delivery

Our standard delivery times are 5–10 business days.
Please note: Orders placed on weekends are shipped earliest the following Monday.

Due to high workload among delivery carriers, occasional delays may occur. We kindly ask for your understanding as this is outside our control.

If your order is delayed (and you have not been informed of a longer delivery time), please contact us at contact@snugglesshop.shop.

Please note that additional customs and VAT charges may apply, as you are the private importer of the product you order.

Pricing

All prices in the store are listed in SEK and are EXCLUDING 25% VAT.
This means you may be required to pay VAT or customs fees upon delivery, depending on your country’s regulations.

We reserve the right to adjust pricing due to supplier price changes, typographical errors, or incorrect information.

Right of Withdrawal (14 Days)

When purchasing goods on our website, you as a customer have a 14-day statutory right of withdrawal, starting from the day you receive your order.

5.1 When exercising your right of withdrawal:

You must clearly inform us that you wish to cancel your purchase.
Notification must be sent to contact@snugglesshop.shop and must include:

  • Your name

  • Address

  • Email address

  • Order number

  • Which item(s) you want to return

You must return the products to us immediately and no later than 14 days after your withdrawal notice.

You are responsible for return shipping, delivery, and condition of the products during return. Items should therefore be returned well-packaged and in their original packaging.

We reserve the right to deduct an amount corresponding to any decrease in value caused by handling beyond what is necessary to determine the product’s condition.

Return processing:

  • We process your return once we have received and inspected the product.

  • Once approved, your refund is normally initiated within 1 business day.

  • After the refund is initiated, it usually takes 2–3 banking days before it appears in your account (this may vary depending on your bank or payment provider).

How the refund is issued:
We process refunds through Shopify, which forwards them to the payment provider (e.g., Klarna). For Klarna purchases, your refund is managed via Klarna—either credited to your invoice or returned to the original payment method, depending on your payment choice.

If you have questions regarding your refund, contact us at contact@snugglesshop.shop.

5.2 The right of withdrawal does NOT apply to:

  • Products sealed for health or hygiene reasons if the seal has been broken

  • Sealed audio/video recordings where the seal is broken

  • Custom-made or personalized products

  • Services that have been fully completed with your consent

  • Perishable goods

  • Single-issue newspapers or magazines

Complaints & Returns (Defective Items)

All products are inspected before shipment. If the product is damaged or incorrect upon arrival, we will correct the issue free of charge according to consumer protection laws.

You must always contact us for approval before returning a defective item.
Complaints must be made immediately after the defect is discovered.

6.1 How to make a complaint:

Complaints must be sent to contact@snugglesshop.shop and include:

  • Name

  • Address

  • Email address

  • Order number

  • Description of the issue

If we cannot resolve the issue or replace the product, we will refund you in accordance with consumer protection regulations.
We cover return shipping for approved complaints.

We reserve the right to deny a complaint if the item is not faulty according to consumer law.

We follow the guidelines of the Swedish National Board for Consumer Disputes (ARN) — see arn.se.

Limitation of Liability

We take no responsibility for indirect damages caused by the product.
We accept no responsibility for delays or errors caused by circumstances beyond our control (Force Majeure).
We also take no responsibility for changes made by suppliers beyond our control.

Product Information

We reserve the right for potential typographical errors and sold-out items.
We cannot guarantee that product images perfectly represent the product’s appearance, as color differences may occur depending on screen or photo conditions.

Cookies

According to the Swedish Electronic Communications Act, visitors must be informed that cookies are used.
A cookie is a small text file stored on your device to enable functionality.
You can disable cookies in your browser settings.
More information can be found at the Swedish Post and Telecom Authority’s website.

Personal Data

By shopping at snugglesshop.shop, you accept our privacy policy and the processing of your personal data.
We value your privacy and only store information necessary to process your order.
We never sell or share your data without legal grounds.

We are responsible for the processing of the personal data you provide.
Your data is stored as long as we have legal grounds to do so—for example, to fulfill our agreement or comply with accounting laws.

10.1 What is personal data?

Any information that directly or indirectly identifies a physical person.

10.2 What data do we store?

To process your order and assist with order-related inquiries, we store:

  • First and last name

  • Address

  • Phone number

  • Email address

  • IP address

  • Purchase history

10.3 Legal basis

Personal data is processed to fulfill the purchase agreement.
Marketing emails are only sent with your consent.

10.4 What data is shared and why?

10.4.1 Payment Providers

For payment handling, information such as name, address, email, phone number—and personal identity number (if required)—is shared with the payment provider (e.g., Klarna).

10.4.2 Shipping Companies

To deliver your order, name, address, and contact details are shared with the shipping carrier (e.g., PostNord).

10.4.3 Newsletter

If you subscribe to our newsletter, your name and email are shared with our newsletter provider (Klaviyo).

10.5 Right of Access

You may request a copy of the personal data we store.

10.6 Right to Rectification

You may request corrections to incorrect or incomplete information.

10.7 Right to Erasure ("Right to be Forgotten")

You may request deletion of your data unless we are legally required to retain it.

10.8 Data Protection Responsibility

snugglesshop.shop is responsible for personal data stored in the webshop.

10.9 Data Protection Measures

We use industry-standard security technologies such as SSL/TLS and one-way hash algorithms to securely store and transmit sensitive data.

Changes to the Terms

We reserve the right to update these terms at any time.
Updated terms are published on the website and considered accepted upon purchase or website visit.

Disputes & Governing Law

If a dispute can’t be resolved with our customer service, you may contact ARN at arn.se.
EU customers outside Sweden can use the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr.

Swedish law applies to any dispute regarding these terms.